Help

Common Questions

Where can I find my PIN?

PINs are 8-digit alpha-numeric codes(Format : AB1234CD) Here is an example of where your PIN is located on your Pump Up the Fun Scratch Ticket:

If you have a PIN, click here!

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.irvingfun.com and then click on Sign-Up to create an account or if you have already signed up.
    If you are still having issues, please email us at gamemaster@irvingfun.com.

How do I sign-up for the contest?

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

I don’t have an email address, how do I sign-up?

There are many free email services available on the Internet. We recommend MSN Hotmail or Yahoo! Mail. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. See common questions about getting a free email account through your web browser.

I’ve forgotten my password, what should I do?

Click here to reset your password! If you are still having issues, email us at gamemaster@irvingfun.com.

How can I change my contact information (phone number, email etc.)?

You can change your account information by clicking here. If you have any issues you can contact us at gamemaster@irvingfun.com

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your online entries you have entered will be removed.

How do I get a game ticket?

Visit your participating Irving Oil location through September 4, 2018 to receive 1 Scratch Ticket with every qualifying purchase.

How do I get a game ticket without making a purchase?

You can obtain a Game Ticket without making a purchase by sending a self-addressed, stamped envelope to: “Pump Up The Fun Contest, c/o P.O. Box 3009 M.I.P., Markham, ON, L3R 6G4”.

I am having problems entering my PIN

PINs are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please click on the ACCOUNT tab to check if you have already entered your PIN. If you are still having issues, please email us at gamemaster@irvingfun.com.

How do I know if I’m an Online Winner?

If you are drawn in the online contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A minimum of three attempts will be made to contact any winner.

What are online entries?

Online entries you receive when entering your PIN go into the online draws. The more online entries you receive, the higher your chances of being drawn in the contest.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at gamemaster@irvingfun.com to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

Do I need to keep my ticket once I have entered my PIN?

No, once you have entered your PIN online, you may discard your ticket. You can view your PIN entries under the ACCOUNT tab.

How do I redeem my AIR MILES® instant prize?

Please visit https://www.irvingfun.com/redeem to claim any AIR MILES® instant prizes.

What are some important dates to remember?

  • Last day to get Scratch Tickets in store: September 4, 2018
  • Last day to enter your PINs: September 9, 2018
  • Last day to redeem instant prizes: September 18, 2018

Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at: gamemaster@irvingfun.com or mail your request to:

Pump Up The Fun

P.O. Box 3009, M.I.P.

Markham, ON

L3R 6G4